Privacy Policy

Effective: MAY 25, 2018.

We are committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us. That’s whether you want to work, become a member, donate, use our services or simply play games and chat with us. We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Policy under applicable law which includes:

  • the European Union General Data Protection Regulation (Regulation (EU) 2016/679) (‘GDPR’) and the Data Protection Act 2018 (subject to Royal Assent) (‘DPA’) referred to as the ‘data protection legislation’

We won’t do anything with your information you wouldn’t reasonably expect. Processing of your personal information is carried out by or on behalf of the Continuumfall Gaming Community. This notice, together with our website terms and conditions and our cookies policy tells you about how we collect, use and protect your personal information. If you have any queries about our Privacy Policy, please get in touch with our team at contact@continuumfall.com

How and when we collect information about you

When you directly give us information

We may collect and store information about you when you interact with us. For example, this could be when you:

  • support our community through a donation
  • fundraise on our behalf
  • register for an event
  • tell us your story
  • buy goods from our online shop
  • submit an enquiry
  • register for or use our services
  • participate in our training
  • give us feedback
  • make a complaint
  • use one of our apps
  • apply for membership
  • register as a guest
  • enter into a contract with us

When you indirectly give us information

When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter, Steam, Discord or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their Privacy Policys.

We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies. Please visit our cookies policy for information on this.

What information we might collect

When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Policy as ‘personal information’). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career, why you are interested in the Continuumfall Gaming Community, and other information relating to you personally which you may choose to provide to us. Data protection law recognises that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation. Sensitive information will only be collected where necessary, for example, we may need to collect health information from you when you deliver a community service as a volunteer or. Clear notices will be provided at the time we collect this information, stating what information is needed, and why. With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study.

If you’re 16 or under

If you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.

How and why we use your information

We will use your personal information for the following purposes:

  • Donation processing: We will process personal information you provide in order to administer any one-off or on-going donations you make. All transactions are handled by PayPal Inc. which is a third-party payment platform – you can be read their own Privacy Policy here.
  • Responding to a request: If you contact us with a query, we may use your personal information to provide you with a response.
  • Fundraising or direct marketing: We will only send you marketing information by email, SMS, or phone if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference may supersede. If you respond to a fundraising appeal by post, you may also receive fundraising mail, which you can opt out of at any time.
  • Monitoring and Evaluating: We may use your information in order to improve current and future delivery of our services.
  • Processing an application to work with us: We may process your information if you send or fill in an application form or send us your CV or details in respect of an opportunity to work with us in order to evaluate your suitability and respond to you.
  • Transactional purposes: We will need to use your personal information in order to carry out our obligations arising from any contracts entered into between you and us for goods or services, for example, processing your order and payment for a product from our online shop.
  • Providing and developing our website: We may use your personal information to help provide you with access to our website, personalise your experience, and improve and develop it further.
  • Administration: We may use your personal information to record and deal with a complaint, record a request not to receive further marking information, record what our volunteers have done for us, and for other essential internal record keeping purposes.
  • Protecting your vital interests: We may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
  • Market research and surveys: We may invite you to participate in surveys or market research to help us improve our website, fundraising, services and strategic development. Participation is always voluntary and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
  • Legal, regulatory and tax compliance: Where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.

As a online gaming community, we are subject to a number of legal and regulatory obligations and standards. The public naturally expect that we operate in an ethical manner and this is integral to developing high levels of trust and demonstrating our integrity. This means that we may carry out appropriate due diligence of donors, check donations and implement robust financial controls to help protect the our online gaming community from abuse, fraud and/or money laundering. We may carry out background checks and due diligence on potential donors or anyone planning on making a significant donation or gift before we can accept it.

Who do we share your information with?

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us. We will only share your data for the following purposes:

  1. Third party suppliers: We may need to share your information with data hosting providers or service providers who help us to deliver our services. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
  2. Where legally required: We will comply with requests where disclosure is required by law, for example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.

We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Policy.

How we protect your information

We use technical and corporate organisational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Policy. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriate administrators of Continuumfall. Our online forms are always encrypted and our network is protected and routinely monitored. If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website. However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

How long will we keep your information?

We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).

If you request that we stop processing your personal information for the purpose of marketing we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.

In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected.

Your rights to your personal information

Data protection legislation gives you the right to request access to personal information about you which is processed by Continuumfall and to have any inaccuracies corrected.

You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information. If you wish to exercise these rights, please complete the data request form or the data rectification form and send it along with the email address associated with your account at continuumfall.com. Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records. Alternatively email a copy of the form along with scans or photos of your two forms of identification to: contact@continuumfall.com. We will respond within 30 days, on receipt of your written request and copies of your identification documents.

How to make a complaint or raise a concern

If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please get in touch with our team at contact@continuumfall.com. Alternatively If you would like to make a complaint in relation to how we have handled your personal information, please submit a complaint using our websites form.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.
(Last updated: 24 May 2018)